Home of the Bruins and Celtics, above North Station, with four sensory rooms on different levels, sensory bags with noise canceling headphones at Guest Services, and staff trained through KultureCity.
Sensory supports. Four sensory rooms, sensory bags, KultureCity.
Hours
Doors vary by event. Bruins and Celtics: general doors open one hour before game time. Concerts and other events: usually one hour before, unless the event page says otherwise.
“Sensory bags contain noise canceling headphones, fidget toys, cue cards, and a KultureCity VIP credential and lanyard.”
“Sensory rooms contain appliances such as bubble walls, dino textured wall art, play panels, nanoleaf panels, a custom art piece, a nunoerin bench, and Yogibo bean bags.”
Sensory bags check out at Guest Services on the Loge concourse at section 4, and on the Balcony concourse at section 304 or 305. Not sure which upstairs desk? Call the ADA line, 617-624-1750, during event hours.
Re-entry is only for a personal emergency, case by case: talk to a Guest Services Supervisor at Level 4, Loge 4 before you step out.
If your kid gets separated from you, staff take lost children to the Guest Services Office on Level 4 by Loge 4 or Level 7 by Balcony 304. Security staff wear Securitas USA uniforms.
Many events (pyrotechnics, flashing lights, lasers and loud noises)not stated
Any event (concussion, strobes, lasers, pyrotechnics and haze may be in use)not stated
Quieter, in the arena's words
Sensory room, Level 4, Loge 5quiet zone
Sensory room, Level 5, outside Suite 503quiet zone
Sensory room, Level 7, Balcony 306quiet zone
Sensory room, Level 9, outside Rafters 31quiet zone
Everyone 2 and up needs a ticket. Under 2 is free on a lap, but some family shows need a ticket for younger kids too. Tickets are mobile only.
Bags: small bags no bigger than 6 x 4 x 1.5 inches. Diaper bags (up to 14 x 14 x 6 inches) and bags needed for medical reasons are allowed after screening. A bag check on Level 1 of North Station costs $15.
Strollers are checked at the Guest Services Office on Level 4 near Loge 4.
Outside food and drink aren't allowed. For a medical food need, contact TD Garden Customer Service ahead of time. A $5 Value Menu is at select stands on Levels 4 and 7. The arena is cashless.
Parking: North Station Garage is under the arena, with a $70 game rate for Bruins and Celtics when you enter within 4 hours of the start, and a $65 event rate for other events. Garage elevators go to the North Station concourse. There's no drop-off spot in front of the arena.
Transit: the Orange and Green Lines and the commuter rail stop at North Station, right below.
First Aid is on Level 4 across from Section 15/16, with a family restroom inside. More family restrooms: Level 4 Loge 8, Level 5 outside Suite 503, Level 6 outside Suite 605, Level 7 Balcony 304 and 320, Level 9 Rafters 7.
Accessible seating: Ticketmaster at 800-653-8000. ADA info line during events: 617-624-1750.
